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Good morning. Front Desk. May I help you? 早上好，前台，我能为您做什么？
What kind of room would you be prefer? 您要什么样的房间？
A single room or a double room? 要单人间还是双人房间？
For which dates do you want to book the rooms ? 您想订哪几天的房间呢？
What time will you be arriving? 您将在何时到达？
May I know your name ? 您能告诉我您的名字吗？
How long will you be staying? 您将要住多久？
I feel terribly sorry . this is the busiest season and all kinds of rooms are fully booked.
非常抱歉，这个季节人多，各种房间都订满了。
Have you got a booking? 您预订了吗？
I'd like to confirm your reservation. 我要确认一下您的预订。
I'll check the room availability. 我查查客房预订情况。
You should pay a deposit of US$1000 beforehand . 您应预期付1000美元的定金。
There is a 10 per cent discount. 10%的折扣。
A double room costs 368 Yuan per night . 双人房的房价是每晚368元。 Breakfast is also included. 早餐也包括在内。
If you leave after 6:00 p.m , you'll have to pay the full account. 晚上六点以后退房,按全天收费计算.
You'll have to register inpidually, please. 请你们分开登记。
This is your room card and room key? 这是您的房卡和房间钥匙。
May I see your passport? 我能看一下您的护照吗？
Could you fill in this form, please? 请您填一下这张登记表好吗？
Could you sign your name, please? 请您签一下名，好吗
How would you like to pay, sir , in cash or by credit card ? 先生，请问您是用现金付款还是用信用卡付账？
Do you know which unit is responsible for the reception? 您知道您是由哪个单位负责接待的吗？
Could you keep your room key until you check out ? 请您在住宿期间自己保管钥匙，直到结帐离开。
Here is your bill . It's 2000 Yuan in all. 这是您的账单。总共2000元。
How would you like to pay, sir , in cash or by credit card ? 先生，请问您是用现金付款还是用信用卡付账？
Please check it and sign here. 请核对一下，在这里签个字。
I will write out a receipt for you . 我给您开一张收据。
May I check the details for you , please? 我能为您核对账单上的详细内容吗？
Do you have any charges for this morning? 您今天是否挂帐用酒店的服务?
We'll have to charge you $10 extra. 我们要向您额外收10美元。
Did you make any phone calls from room, sir? 先生，您从房间打过电话吗？
Excuse me, sir , but I don't think that will be enough. 先生，对不起，我认为钱数不够。
I am sorry, sir ,there has been an error in your bill. Please wait a minute while I correct it .对不起，先生，您的帐单算错了。请稍候，我马上把它改过来。
Is your baggage down yet, sir ? Could you check out after your baggage have been brought down, please?
先生，您的行李拿下来了吗？能请您在行李拿下来后再结帐吗？
Sorry , your credit card has been stopped paying . According to the regulations of bank, it must be cancelled.
对不起,您的信用卡已经止付。根据银行规定要取消。
The rates of exchange are on the board there . 今天的兑换牌价在那里的牌子上。
How much would you like to change? 您要换多少？
It's 6.3 Yuan RMB for one US dollar? 1美元兑换6.3元人民币。
