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Goodmorning!
Howare you doing?
Welcome,Sir(Madam)
Niceto meet you!
Doyou have a reservation?
您有预定吗？
Ibooked a twin-bed room with bath two weeks ago.
我两周前就定了一间带浴室的标准双人间
您打算住几天？
how many days do you want to stay?
how many days are you staying?
您要吸烟房还是无烟房？
Which room would you like,smoking room or non-somking room?
Do you want a smoking room or non-smoking room?
Would you mind filling in the registration form?
请您填写这张登记表好吗？
May I have your passport to photocopy?
能给我您的护照复印一下吗？
Pre-authorization or cash deposits please?
您是预授权还是交押金呢
Wait a moment please, I’ll help you withthe check-in procedure.
请稍等，我为您办理入住手续。
Good morning. How can I help you?
早上好，有什么可以帮您？
I am Clinton in Room 1008. Can you change the room for me?
我是1008房间的克林顿，请问可以给我换个房间吗？
Could you tell me why?
请问是什么原因呢
It’s too noisy. The noise from the street kepton bothering me.
太吵了。大马路上的噪音一直让我觉得很烦。
I am awfully sorry, Sir. Room 1008 faces thestreet. Let me see if I can find you a quieter room.
真的非常抱歉先生。1008房间是对着大街的。我来看看有没有比较安静的房间。
Good evening, this is Kim in Room 1218, I've just checked in. My room is smelly and the sheets are dirty. There is no hotwater or towel in the bathroom, either. I need to change to another room.
晚上好，我是1218房的金先生，刚刚入住的。我的房间有股难闻的气味，而且被单是脏的，浴室也没有热水和浴巾，我要换间房。
I'm sorry to have caused you somuch trouble, Sir. I'll arrange a new room for you, please wait a moment.
很抱歉给您添麻烦了先生。我会安排一个新的房间给您，请稍等。
OK.
好的
The new room is on the 9th floor, Room 906. Please come downstairs.
新的房间在九楼，得麻烦您下楼。
OK, I'm coming downstairs now.
好的，我这就下楼
So sorry to trouble you again. Toexpress our apology, we'll give you a 10% discount for your stay.
很抱歉给您带来了困扰，为了表达歉意，我们将给您打九折。
Excuse me, I would like to make a complaint.
你好，我要投诉你们酒店。
What seems to be the problem, madam?
出了什么问题呢?女士。
I’ve had to ring housekeeping every day to ask them to cleanmy room. My company pays good rates for me at your hotel, so a depend able cleaning service is the least we expect!
我每天都要打电话给客房部让他们来打扫我的房间。我的公司付了一笔不小的费用给我住在这家酒店，我们想要一个正常可靠的清洁服务不过分吧!
First of all, I’d like to apologize on behalf ofour hotel. So, if I understand you correctly, you had to call each day to getyour room cleaned?
首先，我想代表我们酒店表达我最深的歉意。如果我理解的没错，你每天都要打电话给客房部叫他们清理房间吗?
That’s right.
是的。
Would you mind giving me some details? If I could just have your name, room number, what time you called and who you spoke to exactly.
您介意告诉我更多信息吗?您能告诉我您的名字和房间号，以及是什么时候给客房部打电话，和谁通话的呢?
My name is Alex Jones from room 1124, I have been calling every morning. I do not remember who I spoke to.
我叫Alex Jones, 住在1200房。我过去几天都是早上打电话去的，我不记得我是和谁
Ms Jones, I’ll speak to housekeeping straight away.Apologies for the inconvenience , I would like to offer you free voucher for two nights stay on your next visit. You can use it any time you like.
Jones女士，我会马上和客房部沟通。我确保不会再发生这样的事情了。为了弥补给您造成的不便，我想给您提供未来2晚的免费入住。我把这个券给您，您可以随时使用。
Oh, that’s great! I am glad that we could work this out.We will definitely come back here again.
哦这样好的，我很高兴我们可以把这个事情解决了，我们之后还会来住的
Good morning Sir. What can I do for you?
Some friends of ours are coming to pay us avisit this evening. Would you please buyme some fruit?
今天晚上我的一些朋友要来找我玩。可以帮我买些水果吗？
What kind of fruit do you want, apple or orange?
您需要什么水果，苹果还是橙子？
Both please.
都要吧
How many of each?
各要多少？
Tow kilo of each will be enough.
每样都来两公斤吧
Yes, Sir. Don’t you need some refreshments ordrinks?
好的先生。您需要点心和饮料吗？
Well, I’ve ordered six cold dishes and some pastry. I need some beer.
额。。我已经订了六个凉菜和一些糕点。还需要一些啤酒
You need fruit and beer, Am I correct?
您需要水果和啤酒对吧？
Right
对
Please give me on hundred Yuan in advance. I’llhave them bought for you.
请预支我100元。我给您去买。
Is it enough?
够吗？
I think it’s quite enough.
我觉得足够的。
Can I stand a chance of getting a table by the window?
能给我安排靠窗的桌子吗？
stand a chance of 有希望。。。吗？
I'll try my best to arrange that
我会尽量为您安排
